Data Deletion

Data Deletion Policy

At SkyWellness, we are committed to protecting the privacy and security of our users’ personal information. As part of our commitment to transparency and compliance with data protection regulations, we have implemented a comprehensive data deletion policy. If you wish to have your data deleted from our systems, please follow the procedures outlined below:

1. Submission of Deletion Request:
   Users who wish to have their data deleted from our systems must submit a formal request through our contact page. The request should include:

• Full name
• Email address associated with the account
• Any additional information that may help us locate and identify your data in our systems.

1. Verification of Identity:
   To ensure the security of your data and prevent unauthorized deletion requests, we may need to verify your identity before processing your deletion request. This verification may involve requesting additional information or documentation from you.
2. Processing of Deletion Request:
   Once your identity has been verified, we will promptly proceed with the deletion of your data from our systems. Please note that some data deletion processes may take time to complete, and residual copies of your data may remain in our backup systems for a limited period as part of our routine data backup procedures.
3. Confirmation of Deletion:
   Upon successful deletion of your data, we will send you a confirmation email to the address provided in your deletion request. This email will serve as confirmation that your data has been permanently removed from our systems.
4. Exceptions:
   Certain types of data may be exempt from deletion if retention is necessary to comply with legal obligations, resolve disputes, or enforce our agreements. In such cases, we will inform you of the specific reasons why your data cannot be deleted.
5. Data Retention Policy:
   SkyWellness retains user data only for as long as necessary to fulfill the purposes outlined in our Privacy Policy or as required by law. Once the retention period expires, we securely delete or anonymize the data in accordance with our data deletion procedures.
6. Contact Information:
   For any questions or concerns regarding our data deletion policy or to submit a deletion request, please visit our contact page or reach out to our Data Protection Officer at info@skywellness.com.mk.

This Data Deletion Policy is subject to periodic review and may be updated to reflect changes in our data handling practices or legal requirements. Please refer to our Privacy Policy for more information about how we collect, use, and protect your personal information.